CodeVelly is an MSME-registered enterprise under the Ministry of Micro, Small & Medium Enterprises, Government of India.

MSME Registration No.: UDYAM-WB-07-0111055

1. Introduction

By accessing or using the services provided by CodeVelly, the client hereby agrees to be bound by these Terms and Conditions in their entirety. These Terms govern the contractual relationship between the client and CodeVelly, ensuring clarity, fairness, and mutual respect.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• Client: The individual or entity engaging CodeVelly's services.
• Services: The professional work and deliverables provided by CodeVelly as agreed upon.
• Deliverables: The final outputs, files, or products resulting from the Services.
• Platform Fee: A mandatory, non-refundable fee charged for use of CodeVelly’s digital systems including website, forms, and dashboards.
• Order: The confirmed agreement between Client and CodeVelly for the provision of Services.

3. Booking, Orders and Acceptance

No project shall commence unless and until there is mutual confirmation via chat, email, or other written communication, evidencing agreement on the project scope, pricing, and delivery timelines. CodeVelly reserves the right to refuse or cancel any order at its sole discretion.

4. Fees, Platform Fee and Payments

• A mandatory Platform Fee of ₹50 is charged at the time of order placement for access to CodeVelly’s systems (website, project portal, dashboard, invoice processing and support).
• If the Client cancels immediately before work begins, 50% of the Platform Fee (₹25) will be refunded. After work has commenced, the Platform Fee becomes fully non‑refundable.
• The Platform Fee is independent of the final project fee and shall not be adjusted or deducted from the main service charge.
• The primary project fee is due before delivery of final files, following the Client’s approval of the preview.
• Final deliverables will be provided only after full settlement of the project fee.
• Failure to pay any outstanding balance on time may result in suspension or termination of services without further notice.

5. Revisions

• Clients are entitled to up to three (3) minor revisions within seven (7) days of delivery at no additional charge.
• Minor revisions exclude complete redesigns, significant scope changes, or any alterations that fundamentally change the original project.
• Additional revisions beyond the stipulated limit will incur extra charges as determined by CodeVelly.

6. Refund and Cancellation Policy

• No refunds shall be issued once final deliverables have been provided and approved by the Client.
• If a project fails solely due to CodeVelly’s fault and no usable outcome is delivered, a refund up to the project fee (excluding Platform Fee) may be issued at CodeVelly’s discretion.
• If the Client cancels after substantial work has commenced, CodeVelly reserves the right to charge up to 100% of the agreed project value, proportionate to work completed.
• Delays or cancellations caused by Client-side issues may result in retention of a minimum of 30% of the project fee plus the Platform Fee.

7. Ownership, License and Portfolio Use

• Upon full payment, the Client is granted a non-exclusive license to use the final deliverables for their business and promotional purposes.
• Source files are not included unless explicitly agreed upon and may incur additional fees.
• CodeVelly reserves the right to showcase completed work in its portfolio and promotional materials unless the Client expressly requests otherwise in writing before project commencement.

8. Client Responsibilities

• The Client must provide accurate, complete, and timely information, assets, and permissions necessary for project completion.
• The Client guarantees ownership or rights to all third-party content supplied.
• CodeVelly is not liable for any legal issues arising from Client-supplied content or instructions.

9. Communication and Support

All communications, approvals, revisions, and dispute discussions shall be conducted exclusively via email or official channels designated by CodeVelly, including but not limited to the WhatsApp Business account.

10. Limitation of Liability

CodeVelly shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits or business interruption, arising out of or relating to the Services. The total aggregate liability under these Terms shall not exceed the amount paid by the Client for the specific project, excluding the Platform Fee.

11. Governing Law and MSME Protection

• These Terms shall be governed by and construed in accordance with the laws of India.
• Disputes shall first be attempted to be resolved amicably between the parties.
• CodeVelly reserves the right to invoke remedies under MSME legislation, including but not limited to the MSME Samadhan portal and related mechanisms, to resolve payment disputes.

12. Changes to Terms

CodeVelly reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Continued use of services after updates constitutes acceptance of the new Terms.